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It's one thing to collect a lot of miscellaneous stuff and stash it in a free-form database so you can find it again when you want it. It's another thing to build and retain a large database of your company information and turn that information into a management asset.
Sure, you have a lot of stuff saved. After all, your friendly neighbourhood tax man says you have to keep a lot of it. But it's everywhere. It's in old paper files, it's on servers, on desktop computers, on floppy disks, on CDs--everywhere.
You've got it. Why not use it? But capturing, organizing and applying your company's operational, industry and competitive knowledge is a big job.
There are software tools to help you do it, but first you should understand something about the...