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Entergy, based in New Orleans, with $12 billion in annual revenues is pivoting to a new business future in its second century of business. The Energy Times recently sat down for an extended interview with Andrew "Drew" Marsh, the utility's executive vice president and chief financial officer. This is the first of a three-part series of articles based on that interview. To listen to the entire interview, please visit this online site.
Energy Times: As someone responsible for the finances of a $12 billion company, do you feel that Entergy is challenged to come up with new business models?
Marsh: The way that we deliver service under our business model is likely to change over time. We are investing in the infrastructure of the grid, the generation that supports the grid, the transmission, the distribution, the metering, all those things. We're getting a return on that investment. That will likely stay around. The harder part though is how do we actually deliver the service underneath that business model and how is that going to change. As technology continues to progress, it's going to lower costs in certain areas. It will lower the cost for customers to get better information, it will lower the cost for...