Content area
Full Text
The Path to an Effective Strategy
Risk mitigation, changing legislation and corporate governance are raising awareness of records management practices to unprecedented levels. To meet the growing demands and create a program that provides maximum value to the organization, an Enterprise Records Management (ERM) approach is required.
Today's business conditions are driving a new focus on management of all types of records throughout the enterprise. As much as organizations would like to eliminate paper, a document strategy that ignores the complementary relationship of paper and digital information will be ineffective. In a study conducted by Xerox and research firm IDC, fewer than 40% of organizations surveyed have digitized the workflow in their document-dependent business process. As technology and services to manage records mature, the process and strategy for enterprise-level records management requires preparation, planning and an approach that includes integration of both paper and electronic documents into the daily workflow.
Challenging the status quo
Currently, there are no out-of-the-box ERM solutions for handling different types of information. As a result, many companies do not address the simultaneous multi-media nature of documents, and treat electronic documents - Web, e-mail, and fax output from enterprise applications like ERP and CRM - separately from paper. In other instances, organizations focus only on the paper document production process and ignore the need for electronic document...