Content area
Full Text
The report reveals 61 per cent patients believe hospitals did not act in their best interest
The Indian healthcare system needs to tailor its current model for inclusion and mass healthcare to deliver true care with a focus on primary care, wellness and health outcomes, states the latest edition of the EY- FICCI report Re-engineering Indian Healthcare 2.0. Launched at 13th FICCI HEAL, on the theme Health of Indian Healthcare, the report reveals that 61 per cent patients believe that hospitals did not act in their best interest. EY conducted an online survey with 1,000 patients across India. The survey findings also state that the key gaps in patient experience which have contributed trust deficit are - poor hospital responsiveness and waiting times as stated by 63 per cent patients and no concern for feedback as stated by 59 per cent patients.
For building trust across all principal stakeholders, i.e., policy makers, healthcare providers, payers and the public, EY recommends a '5E framework' comprising integrating empathy, efficiency, empowerment, ease and environment to achieve the agenda of universal health access and the right to health. India offers the lowest cost healthcare services when compared to global peers, yet the services are overwhelmingly prohibitive to a majority population. This calls for a focus on rationalising healthcare costs across the country. Rural primary health where ~70 per cent of the population resides is a key area for development. Engaging private players for innovative primary care provisioning in remote locations, enabling Make in India for frugal medical supplies, increasing the penetration of low cost domestically manufactured products are all steps in this direction.
Kaivaan Movdawalla, Partner - Healthcare, EY India, said, "For realising the aspired levels of efficiency, it is imperative for healthcare providers to shift from an incremental performance plus approach to a radical design to cost or...