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Filene Research Institute's i3 group (for ideas, innovation, implementation) has unveiled seven new "evolutions" in products and services for credit unions.
The innovations were created by seven i3 teams made up of "next generation" credit union leaders.
Among the ideas generated by the teams:
* Decision Point. When elderly credit union members need help managing their finances, specially trained staff members can advise family members on how to best help their relatives protect and manage their assets. This can include bill-paying, financial planning, and reverse mortgage services for the customer. For credit unions, the benefits include protecting existing deposits as well as providing a retention tool as credit unions face a graying member population.
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