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COMPANY:
O&S Trucking, Inc.
OPERATION:
Refrigerated and dry van operation, primarily hauling food
Problem:
O&S Trucking of Springfield, MO is unique in many ways. For starters, the company is employee-owned, which, as Rick Johnson, COO, will tell you, means "employees have a lot of freedom to try new things, develop new things and generally make dreams come true."
When it comes to fleet management "O&S is extremely customer service-oriented, but we also like to take everything that is uncomfortable or difficult for the drivers and either provide it or handle it for them," he notes. This can be a tall order to fill, so the company began developing and then refining their own software in the late 1980s and early 1990s to handle dispatch and "broker a few loads."
In about...