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GBT, a division of First Massachusetts Bank and part of the Banknorth Group, Inc. headquartered in Portland, Maine, has launched online banking for its 14,200 customer households statewide, giving them the ability to get their balance, transfer funds, issue stop payments on checks, look at their credit cards or pay bills online. The new, redesigned web site is at www.gbtbank.com.
GBT serves the greater Hartford area with branch and ATM locations in Colchester, East Hartford, Glastonbury, Rocky Hill, Portland and Wethersfield.
"Our online banking site provides an additional level of customer service for our existing and potential new customers, which allows them to do their banking on their own time," said John Patrick, president of GBT.
A major part of the bank's new online initiative is a strong customer service department, dubbed Customer eCare, where customers can talk to someone seven days a week if they have questions about online banking.
"That's...