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IEX Corp. has announced the general availability of version 3.11 of its TotalView Workforce Management system. TotalView v3.11 introduces new features designed to meet global contact centers' unique scheduling requirements and boost agent empowerment. Key feature in this release include: Team Scheduling, Seat Limit Scheduling, Holiday Fairness, Day of Week Fairness and Schedule Trading enhancements.
Team Scheduling offers contact centers the ability to schedule a team of agents to work...