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The Financial Impact of Processing Errors
WHEN CHOOSING INTELLIGENT MAIL FINISHING EQUIPMENT CAPABLE OF PROCESSING LARGE VOLUMES OF CRITICAL DOCUMENTS, COMPANIES ARE FINDING THAT WHILE EQUIPMENT SPEED IS AN IMPORTANT FACTOR, ENSURING DOCUMENT INTEGRITY IS ESSENTIAL. IF THEY ARE TO AVOID THE HIGH COSTS ASSOCIATED WITH DOCUMENT ERRORS.
INTELLIGENT MAIL FINISHING: NO ROOM FOR INTEGRITY ERRORS
A successful intelligent mail finishing system must be fast and easy to use, but more importantly, it must guarantee document integrity. Why? Because the costs incurred when a business delays, damages, misassembles, or misplaces integral documents are often significant-especially those not discovered prior to delivery. These costs might include higher customer service costs, lost revenue from dissatisfied customers, acquisition costs for replacement customers and legal costs associated with lawsuits resulting from failure to comply with regulations governing critical document processing.
WHY INTEGRITY TRUMPS SPEED
Undoubtedly, the characteristic most customers fixate on when choosing equipment is speed, and while it is a critical factor, in intelligent finishing it is less important than integrity. Many companies assume that the fastest equipment will yield optimal productivity, but often this is not case because documents must be processed not just quickly but accurately. Having said this, when reviewing system speed, it is important to distinguish between machine cycle time and throughput. The former measures the equipment's theoretical ability to move paper through the system, (e.g. 10,000 pieces of paper per hour.) The latter measures the number of complete and accurate packages the system can actually assemble, taking into account the size of the document, materials used, and operator proficiency. When compared to cycle rate, throughput is a superior measure as it factors in the machine's physical capacities as well as its stoppage rate. By making a careful evaluation of throughput, customers will have a much clearer picture of a machine's true production speed.
THE IMPACT OF ERRORS
When acquiring an intelligent finishing system, companies are also often...