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Owners and operators of interactive voice response (IVR) systems now have access to a powerful management and marketing tool with the introduction of InnerView Global from InterVoice-Brite (Nasdaq: INTV). InnerView Global is the next generation of the InnerView product line, which has been proven in service with companies and telecommunications carriers.
InnerView Global is a graphical reporting tool that collects and summarizes statistics on virtually all call activity of InterVoice- Brite IVR systems. It can track activity on multiple network systems, generating individual, regional or company-wide...