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SPOKANE, Wash.-Spokane Teachers Credit Union here has implemented a number of changes it credits for helping it to add more than 900 new members per month-and that was before the recent Bank Transfer Day effort.
In particular, the $1.5-billion STCU said its push into mobile banking and expanded business lending, along with making better information available to its member service reps, have been primary contributors to its growth.
Making that expansion possible has been a move in its back office that all those new members and relationships never see. Spokane Teachers improved its technology underpinnings by moving to the PhoenixEFE solution offered by Harland Financial Solutions, Lake Mary, Fla., and an integrated enterprise software platform designed...