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Dr. M Samsuddin, Executive Chairman & Director, Information Kerala Mission, talked about the e-governance initiatives for transparency and increasing efficiency in the state's local self government.
In Kerala there is a lot of resistance to anything new. There is a focus on BPR, change management and the integration of legacy and existing systems. The problem could be with regard to the sustained support of delivery points. Constant training is given to teams. They study BPR of a particular process. Software is developed in-house and a lot of training is given....