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Managers and workers from business departments are forever dragging technology morsels into the office, and information technology managers ultimately have to embrace, ignore or disavow them. PalmPilots and PC shareware are good examples.
One of the latest end-userdriven trends, industry watchers say is outsourced unified messaging, where a voice mailbox and Web and fax access are consolidated into one system with a single follow-me phone number.
Outsourced unified messaging "is absolutely a trend in the making," said Megan Gurley an analyst at The Yankee Group in Boston.
Ed Kendrick, national sales manager for pharmaceuticals at BASF Corp. in Mount Olive, N.J., said one of his eight salespeople told him about a unified messaging system, Personal Assistant from...