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The National Automobile Dealers Association has rapped Nissan's knuckles for "actions by some Nissan representatives" to boost scores in a survey of dealer attitudes toward automakers.
In a July 24 letter to Nissan dealers, NADA said that over the summer it became alarmed that some Nissan field reps may have pressured dealers to give favorable responses on the NADA Dealer Attitude Survey.
"We want you to know that NADA considers any attempt to coerce you into giving responses that you don't believe in is unacceptable," the letter said. It said NADA can drop responses from areas where it determines that the survey has been "subverted."
A statement issued Friday, Sept. 26, by Nissan North America acknowledged NADA's concerns.
"We have cooperated fully with NADA during the survey process, and we understand that the organization will exclude any questionable surveys to...