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Trust your phone bill? Think again, says Nita Singh, founder and CEO of American Business Communication Inc. She says her firm has saved clients more than $100 million in telecommunications charges since opening 12 years ago,
Singh's $3 million business has managed to grow consistently without spending any money on marketing or a sales staff, The key to ABC's success, she said, comes down to customer service and a continuing expansion of services to include nearly all aspects of telecom consulting. The Maple Grove-based company provides bill auditing, telemanagement outsourcing, carrier selection and telecommunications procurement.
In other words, ABC audits bills looking for errors (which it finds more than 90 percent of the time), assists in sourcing telecom providers for phone and data service and negotiates contracts on behalf of clients with those providers, said Singh.
ABC also will manage many parts of a client's telecom needs, from choosing a carrier to buying a new phone system to monitoring monthly bills for accuracy.
The company works with clients in a variety of ways. ABC will take a percentage of the savings on bill...