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Despite its speed in implementation, preparing for the move to a process-centered approach took two years of educating and persuading.
For NEC Technologies, the decision to move to an ERP system was pretty simple. Demand for the $2.4 billion company's products-monitors, CD-ROM readers, and other high-tech equipment-was growing, and its computers just couldn't keep up. "This is a fast-moving market, and we couldn't get the business through our systems," says John Bruni, senior vice president. "We were losing business, and we knew it."
In 1994, the Itasca, II-based company decided to replace those systems with SAP. But the situation was serious enough that executives didn't want to go...