Ombudsman no Longer Able to Take Hydro One Complaints: Will Pursue More Than 450 Outstanding Cases Over Next Six Months

Abstract

"We will continue to work with Hydro One to resolve outstanding complaints in the next six months, and to ensure it follows up on our recommendations," Mr. [Andre Marin] said. "After that, customers will have to deal with Hydro One's in-house complaints mechanisms, but our office will be there to provide advice and referrals."

Hydro One has accepted all of the Ombudsman's recommendations and has committed to report back to him in six months on its progress in implementing them. The Ombudsman will report publicly on Hydro One's progress as warranted, and in future annual reports.