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The Equitable Life Assurance Society, a New York City-based organization that provides life and annuity insurance to more than 1.8 million clients around the country, has installed Interactive Voice Response (IVR) systems from Periphonics Corporation (NASDAQ: PERI). The Periphonics systems replace existing automated agent and policyholder services previously provided through a service bureau, and will reduce the costs associated with operating the company's service centers.
Through the new automated service, agents and policyholders can access general policy information, inquire about dividend and account values, request loans, transfer investment fund values and change investment allocation using a touch-tone telephone....