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Waitrose Otley won on service & AVAILABILITY this week by a strong margin. The store scored 88 points, racking up full marks on shop floor service, car park and store layout.
Store standards were "extremely high" with wellstocked aisles, while our shopper found the layout logical and "easy to work out".
The bakery counter was well presented, and the meat and deli counters were "attractive and well stocked".
Staff were easy to locate and helpful. Only one minor downside came from a staff member who told our shopper where to find a product, but did not take them to the item.
There was no queue at the checkout, and our shopper was served by "a lovely friendly, chatty member of staf "who was "pleasant and took care" with the products. Availability was also fairly strong: only two items were out of stock.
Second place went to Asda Wrexham with 76 points. Store standards were good and several counters were available.
The fresh fish counter was wellstocked and attractive. However, the bakery was very low on stock, while the pizza and cooked chicken counters were almost empty.
Staff were "plentiful and helpful" and found someone else when they did not have an answer to a question.
There were only two checkouts open, so our shopper had to wait two to three minutes to be served, but a new checkout opened as our shopper waited.
Availability was generally good, with the fruit & vegetable section well stocked. Three items were not stocked.
Next up was Morrisons Walton in Peterborough with a score of 61 points.
Store standards were poor: a large spillage was marked out but did not look like it was being dealt with.
Several aisles had trolleys and boxes on the floor, which...