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Quality Assurance (QA) is more than just a process or department that ensures products meet customers' requirements. It is a philosophy, a mindset shared between the corner office and the shop floor to achieve excellence. Quality standards must be enmeshed into the fabric of a company's culture. Striving to achieve iero defects involves the commitment of resources, cutting-edge technology, and continuous fine-tuning.
Companies that transcend the ordinary have at their core a qualityassurance mindset that inspires client loyalty. Quality inhabits everything that is done: from design, to manufacturing, to shipping, to ine way customer service calls are handled to achieve the long-term goals of the company. Management sets the tone by investing in the resources, equipment, and personnel necessary to exceed customer expectations, and every employee understands that quality is critical to his or her success. Achieving six sigma should be on the minds of all your employees and implementing processes like statistical process control (SPC) methodologies and lean initiatives is one small step in the right direction.
QA is not just a process that occurs at the end of production. Employees company-wide are empowered...