Content area
Full Text
Norwich Union, the UK's largest insurer, has called for the regulation of third-party mortgage endowment complaint handling companies to help ensure consistent handling of mortgage endowment complaints across the industry.
Insurance companies and financial advisers already have to comply with stringent regulation on handling the mortgage endowment complaints which they receive.
These include strict deadlines for the process of handling complaints, the calculation of redress where it is proven that a policy was mis-sold, and also how disputes are resolved.
"Norwich Union believes that there should also be regulation and strict procedures for third-party endowment complaint handling companies to...