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Reliance Industries is India's largest business enterprise, with annual revenues in excess of $34 billion. Its Nagothane Manufacturing Division sprawls across more than 2,317 acres and employs more than 2,100 people. A gas cracker combines propane and butane to produce ethylene and propylene, and the site's eight plants make polymers and chemicals. Monilal Chaudhury, general manager of Nagothane's learning center, was educated as a chemical engineer and has worked at the plant for 13 years.
All of the site's executives make public statements in support of learning and include learning objectives as part of their performance goals. Formal learning activities, mentoring and coaching, electronic performance support, on-the-job learning, and knowledge sharing are available to all employees.
On-the-job learning and knowledge sharing were creatively combined in one of Nagothane's recent successful learning initiatives. Spurred...