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Priyadarshi Mohapatra - Managing Director-India and SAARC, Avaya India
In today's environment, business transformation is inevitable with four mega trends - social media, mobility, cloud, and information. These have impact on people in an organization, processes, and technology. In the simplest terms, engagement is the outcome of communication, collaboration, and quality experiences. For Avaya, engagement is the natural next step in our transformation, and that of our customers, and we have a big opportunity to define and own the engagement space.
Some of the key trends which we foresee are big data analytics, cloud, mobility, and software-defined architecture.
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