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Rogers AT&T Wireless recently announced two-way text messaging for its Digital PCS phones, a technology that, according to one analyst, will not satisfy customer expectations.
Knox Bricken, an analyst in the area of wireless mobile services with Framingham, Mass.-based Yankee Group, said factors such as network delays and network latency take away the instantaneous factor from instant and text messaging. She added that complications with text input may also impede the user experience.
"It takes so much longer to type," Bricken said. "It is like 12 or 14 clicks to say 'Hello.'"
But with some words, users won't have such an onerous task, according to David Robinson, vice-president of product management for Rogers AT&T. Some of the new Digital PCS phones such as the Nokia 5165 and 8260 come with the added feature of predictive text.
"With...