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PITCOM
Winning the hearts and minds of the workforce is the most important challenge in effecting business transformation, said David Burden, Royal Mail's chief information officer.
The workforce should come before business process change, which should come before technology, he said, addressing the latest meeting of the Parliamentary Information Technology Committee in November.
"You can't achieve anything without your staff," he said, "Policy and processes are necessary, and technology is important, but both are secondary to people."
Burden...