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RUMORS, TRUTH AND INNUENDO
We already know from countless anecdotes that it's no barrel of monkeys to be on the outside of a Dell tech support phone call. But blogger Jeff Hebert, who used to work for Dell tech support, offered up this on his blog (nerdcountry.blogspot.com):
"One night I picked up a call and saw from my little LCD display that the customer had been on hold for something like two and a half hours (not unusual) and that he had called in on our Latitude (laptop) support line. During the entire time on hold, of course, he had to sit through the endlessly looping 'We at Dell Computers value your call, and a computer support technician will be with you as soon as possible!'
"So finally the call rolls onto my phone, and I say,...