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In an interaction with Express Computer, Santhosh Reddy, Co-founder & VP (Technology), ShakeDeal shares his experiences of experiments with cutting edge technologies to deal with the pandemic challenges. Reddy advises that companies should provide all the necessary systems and tools to their employees for uninterrupted communication with each other and other stakeholders. Excerpts:
Please share your experience of handling the pandemic in the last 15 months ever since the lockdown was imposed in March 2020? Also share how do you manage to ensure business continuity despite the multitude of challenges posed by the unprecedented crisis?
It was definitely a tricky situation for us to handle the pandemic since we weren’t really prepared for something like this. We were following all the updates related to Covid and keeping in mind the health and safety of our employees, we were one of the first companies to allow work from home for most of our employees. For critical teams such as operations and accounts, who had to be in office for a while, we had taken all the safety measures and precautions to ensure they operate in a very safe environment. As a work policy, we provide laptops to each of our employees and proper communication channels are set up so that communication flows freely throughout the organisation. So when the lockdown happened, our employees were already equipped to be able to work from home without any major hiccups. Our operations and accounts teams were our warriors who worked round the clock to ensure that the clients’ businesses and SLAs were...