Content area
Abstract
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, today announced the availability of Siebel CRM OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the first and only hosted contact center solution available as a prebuilt option within hosted CRM, enabling both enterprises and small and medium-size businesses (SMBs) to easily manage multichannel customer communications. Industry analysts estimate that more than 70 percent of all customer interactions occur through "live" phone conversations or interactive voice response (IVR) interactions alone. With the Siebel Contact OnDemand module, organizations can now deploy a world-class contact center to manage these critical customer interactions across sales, marketing, and service without having to build a traditional contact center infrastructure, which requires costly investments in hardware, software, and customization.
The Siebel Contact OnDemand solution represents the only third-generation hosted contact center solution available today. First-generation solutions from other generic hosted CRM vendors only provide very limited software development kits (SDKs) and basic application programming interfaces (APIs) for building expensive custom integrations to third-party solutions and traditional contact center infrastructures. Second-generation solutions, which Siebel Systems has uniquely provided since January 2004, deliver preintegrated contact center capabilities requiring no customization or investment in infrastructure. With Siebel CRM OnDemand Release 7, Siebel Systems has further raised the bar by delivering a hosted contact center solution as a prebuilt extension to its hosted CRM offering, thus enabling more advanced workflows, more complete visibility across functions, and better business insight into customer communications. As a result, organizations will be able to maximize their ROI by providing the highest levels of service to their customers and deliver a more consistent customer experience to drive cross-selling and up-selling.
With Release 7, Siebel Contact OnDemand is immediately available in North America. Pricing for Siebel CRM OnDemand bundled with Siebel Contact OnDemand starts at $150 per user per month, with additional telephony charges based upon usage. Additional bundles with Siebel CRM OnDemand's Industry Editions are also available, and Siebel Contact OnDemand is also available as a stand-alone offering that can be easily integrated with any on premise or hosted CRM solution for $100 per user per month, with additional telephony charges based upon usage. For more information, visit www.crmondemand.com.