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Email is a relatively simple method of conveying information between multiple parties, and is often used as the basis for conveying business decisions. The relatively quick organizational take-up of email as a means of communication has not always been matched by the development of organizational policies for managing email or the application of systems to give effect to email management policies and strategies.
Typically, organizational executives represent their requirements for managing email in terms that are high-level contextual statements of intent, such as "we need a system to manage our email." Because of the diversity of product options, it is incumbent upon the ECM project champion to help organizations better understand their more detailed requirements for managing email.
A requirements analysis and definition effort is typically required to determine the most appropriate business solution option/s that are fit for the organizational needs. The ensuing requirements specification will be a baseline for determining a representative list of technology products that might support the business solution option/s. Both the organization and the prospective vendors will then have a clearer understanding of the requirements for "managing email."
The first effort may be to...