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The concept of working smarter not harder has new legs thanks to a unique mobile fulfillment system (MFS) introduced by Kiva Systems of Woburn, Mass. Following a pilot test of the robots in Staples' Coppell, Texas, fulfillment center, the retailer decided to expand the test into its Chambersburg, Pa., distribution center. Both DCs process order fulfillment for Staples' Web site, catalog and corporate customers.
Don Ralph, senior VP of logistics operations for Staples North American Delivery, said,...