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BUSINESS OUTsurance
Choose right now, prevent tears later
BUSINESS OUTSURANCE SPARES no effort in giving clients the correct advice in order to avoid them making the wrong decisions, which could cost them dearly later.
So says Business OUTsurance underwriting manager Jacques Pienaar. "Clients sometimes stare blindly at the premium and don't always consider the cover they should have. But when they have to claim that could create problems.
"They sometimes don't know what cover they need - and then it's important for them to be given right advice. And whether it's by telephone or by a consultant calling personally on the client, extremely professional advice is given so that the correct decision can be made with confidence."
That's why OUTsurance has a team of trained consultants and call centre staff to give advice. Business OUTsurance's business model is of such a nature that clients can also be given personal advice.
As soon as a risk reaches a certain value and the client indicates that he's satisfied with the quotation given by the call centre, an survey is required. During that visit, the risk and proposed cover are discussed in depth. That's where the consultant will give advice on other possible exposures that such a client may have and the cover available.
Visits aren't restricted to new clients....