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SYRACUSE - A two-year-old information-technology firm in Syracuse is striving to move beyond the connotations that usually accompany working in the IT space.
"We don't want to be a break-fix company," Syracuse Technologies, LLC President Jeff Brinson says. "We try to be more proactive."
That's something that most IT companies would say, of course, Brinson notes. But actually putting it into practice can be difficult.
It takes time for clients to get comfortable enough with a firm for its experts to make recommendations, which naturally involves a cost. Customers need to know that their vendor is not just trying to sell them something, Brinson says.
"It takes a while to build that trust...