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TELECOMWORLDWIRE-20 August 2001-Talisma integrates Hipbone's technology into CRM suite (C)1994-2001 M2 COMMUNICATIONS LTD http:// www.m2.com The customer relationship management (CRM) systems provider Talisma and the web interaction technology developer Hipbone Inc have formed an OEM (original equipment manufacturer) partnership. Under the agreement Talisma has expanded the live customer support options for its customers by integrating Hipbone's co-browsing software into its CRM product suite. Hipbone's technology is available immediately as a separately-priced option both to Talisma's on-premises and hosted product versions. Hipbone's co-browsing software is designed to allow customer contact centre personnel to quickly and securely link browsers with customers to jointly navigate the Internet while communicating using voice over IP, Internet call-back or text chat. ((Comments on this story may be sent to [email protected]))