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A Channel-transparent Experience
CommercialWare, a provider of cross-channel commerce solutions tor retailers, has launched CWSerenade, a next-generation, Java-based solution that delivers cross-channel order management, customer service and fulfillment functionality. CWSerenade is comprised ot seven modules that address a cross-channel retailer's need tor order management, fulfillment, customer service, warehousing/inventory control, merchandising, marketing and finance. These modules share a common database, allowing the retailer to collect and manage transaction details from all channels in real time, thus providing a channel-transparent experience tor customers.
Web: www.commercialware.com
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