Content area
Full Text
PNC has piled an abundance of features onto its Virtual Wallet online banking account since the product's 2008 launch, and the underlying technology has creaked loudly under the strain. Read: agonizingly slow load times.
Last week, PNC took its first meaningful step toward improving this technology and, by extension, bettering the overall experience for its Virtual Wallet customers.
Virtual Wallet is a combination of three checking and savings accounts presented in a sophisticated calendar view. In 2010, PNC began letting its credit card customers add their transactions to the same calendar. This addition, which is meant to simplify account management at PNC, made the Virtual Wallet calendar very, very slow to load.
"It is not just you," Mike Ley, PNC's vice president of e-business and payments, acknowledged in a June interview.
"From what you've told me about your experience … you have the credit card, you have all those other things, so we're loading a lot of data for you," he said. "That's one reason" for the slowdown.
The other was the underlying technology, Adobe Flash. Had I read between the lines of Ley's comments in June, I might have realized Flash's days at PNC were numbered.
"We're in the midst of working on things to...