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AIRLINE INDUSTRY INFORMATION-(C)1997-2017 M2 COMMUNICATIONS
Alaska Airlines ranked highest and Spirit Airlines ranked lowest of the 10 major US-based airline carriers included in a new study conducted by ThePointsGuy.com, the travel resource said.
Whereas other best/worst airlines lists rely heavily on consumer surveys and a narrow set of criteria, ThePointsGuy.com incorporated 10 objective, wide-ranging factors (weighting in parentheses): airfare (25%), route networks (15%), bag/change fees (10%), cabin comfort (10%), customer satisfaction (10%), frequent flyer programs (10%), on-time arrivals...