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USAA for the second consecutive year was the highest-ranked mortgage company in terms of overall customer satisfaction, according to a survey conducted by J.D. Power & Associates.
At the bottom of the table was four troubled subprime lenders or servicers: Fairbanks, with the lowest score of 542, Household Finance, 595, Conseco, 597, and CitiFinancial, 610. Tied with CitiFinancial was alt-A/A-minus lender GreenPoint.
USAA, which specializes in providing products for military families, scored 859, and lead in each of the four factors the survey takes into account -- day-to-day administration of the account, billing and payment process, customer initiated contact experience, and the loan origination process.
USAA...