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AN INSIDE LOOK AT THE TECHNOLOGIES AND STANDARDS SHAPING YOUR NETWORK
There are many interactive voice response applications that let users listen to computers and respond by pressing the buttons on touchtone phones. However, callers often get lost traversing long, timeconsuming sequences of menus. It's also difficult for callers to juggle between listening and searching for the right buttons to press on the small keypads of their cell phones. What's needed are IVR user interfaces that let users listen and speak to computers.
VoiceXML 2.0 is a markup language for building speech interfaces - the voice equivalent of HTML. A voice browser is like a Web browser - it interprets VoiceXML 2.0 scripts to present spoken information to users and accept spoken requests from them.
The World Wide Web Consortium last week made VoiceXML 2.0 a full recommendation, which is commonly understood to be a Web...