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Note: LogMeIn Rescue For Zendesk integrates remote access and control with trouble ticket tracking and support management workflow tools.
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LogMeIn Rescue For Zendesk Tech Console Customer support provider ZenDesk and remote access/control provider LogMeIn have announced the integration their SaaS-based ZenDesk and LogMeIn Rescue offerings as LogMeIn Rescue For Zendesk, to improve IT Help Desk trouble ticketing and problem resolution.
LogMeIn Rescue is a remote access and control application lets a help desk staff connect to a remote device via the company network or the Internet, see the screen of a user with a problem and, for most systems, assume remote control of the device. ZenDesk is a help desk trouble ticket and support management workflow support tool that captures and tracks interactions, now including the LogMeIn Rescue session.
The integration of the two tools lets Zendesk users:
-- Generate a LogMeIn Rescue session...