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Contract notice:Helpdesk and support services
This mandate covers the activities linked to the IT helpdesk. This task is currently responsible for 1.4 FTE employees with a WSW-indication. The contractor is the helpdesk function, perform the following activities for UW going out 1. first-user support;2. Incident Management;3. management standard changes as defined in the service catalog ICT;4. service management;5. workspace management (optional). The...