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Customer Quality of Experience proactively managed through combination of TalkTalk's next-generation Wi-Fi Hub and ASSIA's contextual analytics and machine learning
REDWOOD CITY, California, April 3, 2019 /PRNewswire/ -- Adaptive Spectrum and Signal Alignment, Inc. (ASSIA) and TalkTalk have announced the successful deployment of ASSIA CloudCheck® Wi-Fi management solution as part of TalkTalk's game-changing residential Wi-Fi Hub to improve Quality of Experience (QoE) for customers of the UK telecommunications operator. The CloudCheck cloud-based service measures, manages, diagnoses, and proactively optimizes in-home Wi-Fi networks using contextual analytics and machine learning. As part of their end-to-end Quality of Experience solution, TalkTalk also uses ASSIA's DSL Expresse® Dynamic Line Management software product to manage and optimize their broadband services. The solution will reach over a million households by the end of the year.
"In home Wi-Fi performance is increasingly becoming the primary factor in how a residential customer perceives the quality of service provided by their internet service provider," said Phil Haslam, Chief Network Officer at TalkTalk Plc. "Coupled with advances we have made in recent years analyzing network telemetry data to improve broadband connectivity performance, the ASSIA solution gives us the additional data and visibility we need to understand the various patterns that can affect in-home Wi-Fi performance—and...