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Avaya issued the following news release:
Avaya Holdings Corp. (NYSE:AVYA) today announced that Vectra S.A, one of Poland's largest multimedia companies, has implemented Avaya's customer engagement solutions to transform the customer experience for nearly one million subscribers. By deploying Avaya's omnichannel contact center solution, Vectra can deliver a seamless and consistent experience to its subscribers, enhance service quality levels and optimize the efficiency levels of its team.
Quality of customer experience is a key competitive differentiator for telecommunications providers. Vectra required a solution that integrated all aspects of the customer service experience, including the ability to proactively reach customers for sales and service opportunities, and handling inbound inquiries and requests. This meant an omnichannel communications solution that could...